Our pieces are made to order so please allow 2-3 weeks for your item to be produced.
We use Australia Post Parcel Post for shipping with a flat rate of $9.95. A tracking number can be provided at your request. Delivery usually takes 3-6 days once sent but please allow a little longer if living in regional areas.
Once items have been shipped, Gus & Eli does not accept any responsibility if your item arrives damaged or is lost during transit. This would be the customers responsibility to contact Australia Post for compensation etc. However our utmost care will be taken when packing your items to try to eliminate any damage from happening during transit.
As each piece had been individually and lovingly cut, sanded, painted and finished by hand there will be some slight differences between each piece. Please do not take this as your piece being faulty, it just makes your piece that little bit unique.
However if for some reason you do find your piece to be faulty, please make contact immediately to organise a return and refund if eligible.
Please choose carefully as we do not offer refunds for change of mind.